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Client Support Analyst II - Williams

Posted on: 26-Jun-2012

Reply to: http://www.energy.williams.com/Careers

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Client Support Analyst II (13681)

Requisition Number 13681 - Posted 03/13/2012 - Parachute, CO
   
 

 ResponsibilitiesThe selected candidate will provide Desktop Support services including troubleshooting for PC, network, server, phone and printer hardware and software. The selected candidate will also participate in technology refresh projects.
The selected candidate provides in-person and remote support to users including e-mail, LAN/WAN, active directory, standard desktop images and applications and internally developed applications. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems.  The ability to communicate effectively and professionally with customers and other IT support elements is a must. 


Key Functions 
Troubleshoot and resolve PC incidents 
Troubleshoot and resolve network/server connectivity incidents 
Troubleshoot and resolve equipment (i.e printers, copiers, mobile devices) incidents 
Perform IMACs (Install, Move, Add, and Change) 
Staging/building of PCs (hardware and software) 
Ticket Management (Remedy) 
Hardware & software maintenance and support 
Perform asset management requirements 
Coordinate with Service Desk/3rd Party Vendor for Break/Fix software/hardware incidents 
Assist and work closely with IT security on eradication efforts as directed 
Active participation in regular staff meetings as coordinated by the Supervisor or Service Delivery Manager 
Comply with user support standard processes and procedures 
Comply with IT Client Services organization and IT security policies
  Qualifications
Strong customer service skills 
Strong interpersonal and communication skills 
Strong prioritization skills 
Ability to adapt to changing technologies and learn new technologies 
3-5 years of desktop support experience 


Knowledge of following technologies 
MS Office 2003/2007 
Symantec Antivirus 
Norton Ghost 
Internet Explorer 
Active Directory 
Blackberry and Blackberry Desktop Manager 
Windows Mobile Devices 
Citrix 
Remote Assistance/ Remote Desktop 
Remedy  
Dell/HP PCs 
Malware/Spyware troubleshooting tools
 Education Level
Bachelor's Level Degree
 Williams Corporation will not pay relocation costs associated for this position.